"Listen closely as our menu has recently changed.."

I have a hard time believing that their menu has changed when every time I call any automated phone system over the last couple of years.

I'm sure it's some focus-group-tested technique to get people to pay more attention to the prompts. Problem is that as far as I'm concerned, it doens't help and makes things take longer. When I'm calling, I only want one thing...to talk to a human that can help. If I was doing something that I wanted to deal with a computer for, I'd do it over the web.

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